3 ways to reach us

You need a real person at Rolletto Casino, today

Reach live chat, e-mail or the Australian phone line any hour of the day; 24/7 support available, so nothing waits for office hours.

Get in touch Licensed Malta operator since 2016

Paid today

850,411 A$

1,662 Players online

Licensed and regulated under MGA/B2C/651/2016, operating since 2016 under Rolletto Casino Ltd. (C-38106)

Average withdrawal time 16 minutes, up to A$66,000 per transaction, A$230M paid monthly

256-bit AES encryption across all transactions, audited by eCOGRA and iTech Labs

Pick your channel

Straight through to a person, your way

You will know which channel suits your question and how quickly each one typically answers.

Fastest answer

Best for anything urgent or quick: balances, bonus terms, a stuck game. Chat answers in about two minutes, day or night, including weekends.

Start chat

Write to us

Best for documents, statements and anything you want in writing. Write to [email protected] and a reply usually lands within six hours.

Write now

Withdrawal needs a human

Best for verification snags or withdrawals you want talked through. Call +61 2 2971 4006, AEST, and expect about two minutes of waiting.

Call us

Help close to home

You are playing from Australia

Rolletto Casino keeps the Australian line, the local hour and the regulator's name within easy reach.

Reaching us

Australian line+61 2 2971 4006

Support time zoneAEST

Staff languagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

RegulatorMalta Gaming Authority, MGA/B2C/651/2016

Safer play

Gambling helpGambling Help Online, Lifeline Australia, National Self-Exclusion Register

Escalation path

Nobody has fixed it yet

Four steps from a first written complaint to a review by the Malta Gaming Authority.

Your first written complaint

Send the whole story to [email protected]: your account email, what happened, when it happened and the amounts. Every complaint starts with this message, so keep it factual and in one thread.

What did the reply leave out?

Support answers with either a fix or a reason it cannot be fixed. Read the reply against your own records before you accept it; if something is missing, reply in the same thread rather than opening a new one.

Request for manager review

Still unhappy? Reply asking for a manager review and say plainly which outcome you want. A senior staff member re-reads the thread and answers with a decision that closes the case.

Rolletto Casino case files

If the manager review ends without a result you accept, you may take the matter to the Malta Gaming Authority. Send it the same records you kept here, including that final decision.

Straight to the right desk

Which address handles your request?

You will have picked the mailbox that owns your request, so it reaches the right team on the first try.

Account desks

General help[email protected]

Documents and verification[email protected]

Money desks

Deposits and withdrawals[email protected]

Other desks

Complaints and escalations[email protected]

Data and privacy requests[email protected]

Business and partnerships[email protected]

Rolletto Casino operator

Rolletto Casino is run by

One table answers the question every player asks once money is involved: who is behind this?

The company

Legal nameRolletto Casino Ltd.

Company numberC-38106 (Malta)

Registered addressLevel 4, Portomaso, Msida

The licence

RegulatorMalta Gaming Authority

Licence numberMGA/B2C/651/2016

Written contact

Support e-mail[email protected]

When the game stops being a game

Free, confidential help sits outside this casino, and reaching it is a sign of control rather than defeat. Gambling Help Online, Lifeline Australia and the National Self-Exclusion Register work independently of Rolletto Casino Ltd. and of any operator.

Gambling Help Online. Counselling, online chat and practical tools for anyone worried about their own betting or someone else's.

Lifeline Australia. Crisis supporters answer around the clock when gambling distress tips into something heavier and you need a voice.

National Self-Exclusion Register. One enrolment blocks you from licensed Australian gambling sites, giving your decision a formal, lasting shape.

Full article

What makes an answer come faster?

Gather these before you open chat or start an e-mail, and the thread stays short.

Your registered e-mail address
Your account or player ID
Dates and times of the issue
Screenshots or transaction receipts
The payment method involved

You have asked

Need the short version?

Worth a glance before you join a queue or send a message.

trustHow long will my account check take?+

Expect up to seventy-two hours from the moment your documents land with us. Photo ID, proof of address and a card image usually clear sooner in one pass. Send all three together and nothing holds your withdrawal.

trustWhat if the regulator behind this site changes?+

Rolletto Casino Ltd. holds Malta Gaming Authority licence MGA/B2C/651/2016, registered as C-38106 in Malta at Level 4, Portomaso, Msida. Should that licence ever lapse, we would have to stop taking Australian players.

trustWhat happens when I write in Finnish or German?+

English, German, Finnish and Norwegian are the languages our team handles. A message in any other language gets a reply in English, so keep it simple. Writing in your first language often gets the clearest answer.

trustWhat if I want everything you hold on me removed?+

[email protected] covers both requests, and we answer within the time the law allows. A copy normally lands within a month; deletion follows once legal record-keeping duties end. Confirm your identity first so nobody else can ask for your file.

trustWhat if support cannot solve my problem?+

Escalate to [email protected] and we review the case again against the record. Unsatisfied after that, you may take it to the Malta Gaming Authority, which licenses us. Keep your reference number to hand for either step.

trustDo I need to give a reason to close my account?+

Yes, a simple request to support is enough, and nothing is charged for it. Any balance is paid out once bets settle and checks finish. You can also freeze access yourself with a self-exclusion through the National Self-Exclusion Register.

trustWhat happens when I need help at 3am?+

Chat and phone run around the clock, so three in the morning on a Sunday is fine. Our times sit in AEST, which suits most of Australia. Expect an agent on chat or the line within a couple of minutes.

Rolletto Casino hours

You need an answer tonight

One table settles what the other blocks leave open: how long each channel takes to reach you.

Live chat

Chat hours24/7 support available

Chat first reply2 minutes

Time zoneAEST

E-mail

E-mail address[email protected]

E-mail reply6 hours

Phone

Phone number+61 2 2971 4006

Phone waiting time2 minutes